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PLAN YOUR VISIT

Whether this is your first visit to The Capitol Theatre or your fiftieth, we want to ensure that you enjoy every moment. If you have any questions about our accommodations or services, please call 509.853.ARTS(2787) or email arts@capitoltheatre.org.

Accessibility

Free Listening Systems for use in the auditorium are offered for hearing impaired patrons. Sit anywhere and enjoy enhanced sound quality with a listening system utilizing “FM” transmission. To request this lightweight earphone unit and small belt pack call the Box Office for details or see an usher prior to the performance.

Wheelchair Seating is available in the Orchestra Level of the Theatre. Call the Box Office for advance reservations.

An elevator designed for our patrons with disablity is available for travel between the Orchestra Level and the Lower Level only.

Restrooms are located on the Mezzanine and Lower Level of the Theatre. Handicap facilities are on the Lower Level.

Arrival Time

The Theatre opens 30 minutes prior to curtain time. Shows start promptly; unfortunately, latecomers cannot be seated until the first suitable pause in the show. Please check tickets for showtime.

Attire

For many patrons, attending a show at The Capitol Theatre is a special occasion, but formal wear is not required. Attire generally varies from casual to business to cocktail dresses and suits. Above all, we want you to feel comfortable.

Box Office

The box office is located in front of the The Capitol Theatre at 19 S. 3rd Street. You may purchase tickets in person at the box office with no additional service fees.

Cameras and Recorders

The photographing or sound recording of any performance or the possession of any device such as photographing or sound recording inside this theatre, without written permission of the management, is prohibited by law.

Cell Phones, Pagers and Watch Alarms

Please turn off cell phones, pagers and watch alarms before the performance begins. To receive incoming calls at (509) 853-ARTS (2787), leave your name and seat number with an usher and you will be contacted during intermission.

Children

Children under four years of age, including babes in arms, will not be admitted. Capitol Theatre productions are generally suitable for ages 8 and above. Some shows deal with mature themes and may not be appropriate for all children. For information on whether a particular show is suitable for your child, please see the Parental Guidelines.

Emergency Contact

Please leave the following information with your sitter or service, so we can quickly locate you in the event of an emergency:

• Theatre box office phone number: 509.853.ARTS (2787)
• Your seat location: aisle, section, row, seat number

Food & Drinks

Refreshments are available in both the mezzanine and in the Robertson Room during intermission. Food and drinks, except for bottled water, are not permitted inside the auditorium.

Late Seating Policy

Patrons arriving late will be seated at the first suitable pause in the performance in the least disruptive location. Following intermission, an usher will help you find your seat.

Lost & Found

The lost and found department is located in the Theatre. Check with an usher or phone the box office at 853-2787, Monday–Friday, 11 a.m.–4 p.m. or e-mail arts@capitoltheatre.org with the subject line “Lost & Found.” Please include your name, phone number, seat location, and a description of the item. Lost & Found items are stored for three months, and then donated to charity.

Patron Considerations

Please apply fragrance in moderation and refrain from talking or singing during the show.

Tickets

You may purchase tickets online, by phone, or in person at the box office. 

Tickets are non-refundable. If you’re unable to attend a performance, you may donate your tickets to The Capitol Theatre and receive a tax-deductible receipt for your income taxes. To donate, please call 509.853.8000 before the performance.  Season tickets subscribers may exchange their tickets for a different performance of the same show.

If you lose or forget your tickets, please call 509.853.ARTS (2787) or 877.330ARTS (2787) for a replacement. You may pick up your tickets at the box office the day of the show.

Ushers

If you experience any discomfort during a performance, an usher or our house manager will be glad to assist you.

Weather

All performances will take place as scheduled, regardless of weather conditions.

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